General conditions of sale

A1 · Nature and length of stay

• Up to 10 nights: tourist rental, under the tourism regulations of the Valencian Community.
• 11 nights or more: seasonal rental, under the Spanish Urban Leases Act (Ley 29/1994). The home is not the guest's habitual residence.

For a stay of 11 nights or more, the guest states in the arrival form the reason for the stay (holiday, work, studies or other) and the address of their habitual residence. They confirm that they will occupy the home only for the period booked.

These conditions cover stays of up to 92 nights. For longer stays, a written seasonal rental contract is signed; it prevails over these conditions.

A2 · Formalities before the keys are handed over

• Spanish law requires us to register the identity of all guests, children included, before arrival. You will receive a secure link to do so.
• The guest completes the arrival form and accepts these conditions online.

Without these formalities, the keys cannot be handed over.

A3 · Arrival

• From 16:00 to 23:00: no extra charge.
• Before 16:00 (only if the home is ready) or after 23:00: extra charge of €35, in cash on site.
• On 24, 25 and 31 December and 1 January: extra charge of €100, whatever the time.

A4 · Departure

• From 07:00 to 10:00: no extra charge.
• Before 07:00: extra charge of €35, in cash on site.
• On 24, 25 and 31 December and 1 January: extra charge of €100, whatever the time.
• After 10:00: not possible, as we need that time to prepare the home for the next guests.

Late departure: if the home has not been vacated by 11:00, an extra night is due, at the price per night shown in the booking, and likewise for each further night of occupation.

Early departure: unused nights are not refunded.

A5 · Occupancy and pets

• Only the people named in the booking may occupy the home, within its maximum capacity. Exceeding it may lead to an extra charge or refusal of access.
• Visitors may not sleep in the home or use the complex's shared facilities.
• Tents, caravans and sleeping in a vehicle on the property are not allowed.
• Pets: one small dog (under 15 kg) is welcome if the listing says so. Large dog or second dog: €6 per day per dog.

A6 · House rules

• Respect the neighbours' peace and quiet.
• No smoking or vaping indoors.
• No drugs, no parties or events, no filming.
• The complex's rules (pools, shared areas) apply to all guests. Any specific rules for each home can be found in the home.

If a rule is broken, we give a warning. If it happens again, or in the event of a serious breach, the owner may end the stay, without refund of the remaining nights, and the guest must leave the home.

A7 · Condition of the home on arrival

Any defect, damage or missing item you notice on arrival must be reported to us within 24 hours, on WhatsApp at +34 604 470 876 (a photo helps). After that, the home is deemed to have been handed over in good condition and complete.

A8 · Access to the home during the stay

We only enter the home when it is genuinely necessary: a repair, maintenance or a safety intervention that cannot wait until after you leave. We let you know 24 hours in advance; in an emergency (water leak, breakdown…), at least 30 minutes before.

A9 · Damage

Damage, missing items or exceptional cleaning found within 72 hours of departure are charged to the guest, at the actual cost of repair or replacement.

• Booked on our website, on Vrbo or on Micazu: the amount is withheld from the deposit and invoiced. If it exceeds the deposit, or if the deposit has already been returned, it is invoiced to the guest.
• Booked on Airbnb: the amount is claimed through Airbnb's procedure.

Please tell us about any damage during your stay: it is always easier to sort out.

A10 · Cleaning

Final cleaning is included in the price. Before you leave, please empty the fridge, the dishwasher and the bins. A home left very dirty may lead to extra cleaning charges.

Barbecue: if the home has one, it is provided as an extra, as it is. Its upkeep is not part of our cleaning: each guest is asked to clean it after use, for the next guests. We cannot guarantee its condition on arrival.

A11 · Electricity

The rental includes 20 kWh per day for an apartment and 30 kWh per day for a house, air conditioning included. Above that, consumption is charged at €0.30 per kWh, calculated over the whole stay and deducted from the deposit. This rule does not apply to Airbnb bookings.

A12 · Problems and complaints

• Report any problem during your stay, as soon as you notice it, on WhatsApp or by phone at +34 604 470 876. A problem reported only after departure can no longer be checked or fixed on site.
• No compensation for a minor problem, a problem fixed within a reasonable time (usually 48 hours) or an event beyond our control (weather, insects, neighbours' noise, nearby works, temporary water, power or internet outage).
• A significant defect reported during the stay and not resolved despite our intervention may give rise to compensation, assessed case by case.
• Written complaint: via our contact form; we reply within 15 days. Official complaint forms (hojas de reclamaciones) are available on request.

A13 · General information

• Equipment depends on the owner's choices; the amount of hot water depends on the water heater.
• Depending on the home, some beds may be pull-out beds or sofa beds, and storage may be limited.
• Cot and high chair: on request, subject to availability.
• Outdoor areas are natural (insects possible) and the garden furniture does not always match the maximum capacity.
• Distances and opening hours given are approximate and vary with the season.

A14 · Personal data

Your data is used to manage your booking and stay, and to meet our legal obligations. Guests' identity is sent to the Spanish Ministry of the Interior (SES.Hospedajes), as the law requires. Your data is never sold. Within the limits of the law, you can ask to access, correct or delete it via our contact form. Full details: our privacy policy.

A15 · Applicable law

The contract is governed by Spanish law. Any dispute falls under the courts of the place where the home is located, without prejudice to the rights the law grants to consumers.

B1 · Booking

The booking is confirmed once Casacare360 has accepted it and the down payment has been made. It covers all the people named.

B2 · Payment

• 30% down payment when booking.
• 70% balance no later than 40 days before arrival. For a booking made less than 40 days before arrival, the full amount is due when booking.
• Stay of more than two months: on request before booking, payment can be made month by month: 30% of the first month, plus the management and cleaning fees, when booking; the balance of the first month no later than 40 days before arrival; after that, each month is paid 15 days before it starts.
• Payment is made in the currency and according to the terms shown on the invoice.

If payment is not made on time, the owner may cancel the booking.

B3 · Cancellation by the guest

• More than 30 days before arrival: full refund, minus management fees.
• Between 30 and 20 days before arrival: 50% refund, minus management fees.
• Less than 20 days before arrival, or no-show: no refund.

Management fees cover payment provider charges and administrative costs; they are non-refundable.

B4 · Deposit

• If you paid by card: pre-authorisation of €350 (apartment) or €500 (villa), blocked but not charged, from the day of arrival. It is renewed automatically every 5 days if needed and released no later than 4 days after departure, less any amounts under articles A9 and A11.
• If you paid by bank transfer: the deposit, for the same amount, is paid in cash to our representative on arrival and returned on departure, after the home has been checked.
• Stay of more than 92 nights: deposit of one month's rent, as set out in the rental contract.

B5 · Cancellation by the owner

If the home cannot be made available, we will offer you an equivalent home. If that is not possible, you will be refunded in full, with no further compensation. The owner may also cancel the booking for non-payment or repeated breaches of these conditions.

C1 · Deposit by platform

• Airbnb: we do not ask for a deposit; any incidents are handled through Airbnb.
• Vrbo: €350 (apartment) or €500 (villa) in cash on arrival, returned on departure after the home has been checked.
• Micazu: €350 or €500, collected, held and refunded by Micazu.