Concierge service for owners who rent out their own property

Key handover and collection + inspection

On the arrival and departure of each guest, we carry out a full inspection of the property. We also take care of handing over and collecting the keys, making sure everything is in order and that your property is left in the same condition as on arrival.

• €25 per handover (arrival or departure), invoiced to the owner
• Arrival between 4:00 pm and 11:00 pm, departure between 7:00 am and 10:00 am. Outside these hours, the guest pays a €35 surcharge, in cash on site.

Cleaning after tenant departure

Cleaning after tenant departure is mandatory and at the tenant’s expense.

We offer this service to ensure your property is returned to its original state, ready for the next guests.

Rates for this cleaning service are available upon request, ensuring complete transparency.

Management of the booking calendar

Do you have a booking? Send us a message or an email, and we’ll take care of entering everything for you! Of course, you also have direct access to the calendar — you can check and edit it at any time.

Guest identity registration

We strictly comply with the legal requirement to register guest identities with the Spanish authorities. This essential step, often overlooked, ensures full legal compliance. We use secure digital tools to collect and transmit data within the legal deadlines — you don’t have to lift a finger.

Communication with your guests

Automatic messages at key moments to your guests with all the essential information and instructions.

From the moment the booking is recorded, the messages cover everything needed; if questions arise, the owner remains the point of contact. We take over from their arrival on site.

Guest management during their stay

Guests contact us directly in case of any issue, without bothering you. We take full care of them from arrival to departure.

This active management ensures their satisfaction while protecting your property and your peace of mind.

If an on-site intervention is needed, we act without delay:

• €15/hour between 07:00 and 23:00
• €50/hour between 23:00 and 07:00

These costs are charged to the guest or to the owner, depending on the situation.

All year round, even without guests: the monthly visit

Between two rentals, or while you are away, we look after your property. Once a month, we check every aspect of your home:

• locks, doors, windows and alarms;
• shutters working properly;
• water and electricity: leaks, outages, overloads. We also run the taps and flush the toilets to prevent odours from the drains;
• signs of pests (insects, rodents…);
• outdoor areas;
• airing the property during the visit;
• collecting and sorting your mail, following your instructions.

After each visit, you receive a detailed report by email with our findings and the actions taken. This round is included in your subscription.

We also keep your keys safe and receive your parcels and online purchases. If you wish, we unpack, install or assemble them, and send you a photo of the result.

A problem while the property is empty? We come out at the same rates as during stays, paid by the owner.