Is a security deposit required from guests?

Yes. A security deposit of €350 for an apartment and €500 for a villa is pre-authorised on the guest’s credit card. It is automatically released after the inspection of the property, unless damage is detected.

How is electricity consumption managed?

The rental rate includes 20 kWh/day for an apartment and 30 kWh/day for a house. Any extra consumption is charged at €0.30/kWh and deducted from the security deposit. Requesting an electricity supplement for Airbnb bookings is strictly forbidden.

Are pets allowed in the property?

The owner decides whether pets are allowed. They may forbid pets, allow only small dogs (-15 kg), or allow one dog. In this case, one small dog is accepted at no extra cost if declared in the booking; any additional or large dog incurs a €6/day fee per dog.

Are there extra fees for late-night arrivals or departures?

Yes, fees may apply depending on the time and the formula chosen. These fees are paid by the guest upon arrival or departure and do not affect the owner’s income.

What happens if damage is found in the property?

Casacare360 performs a full check-out inspection and manages any deduction from the security deposit. If significant damage occurs, we assist the owner with the insurance claim.

Can I block dates for my personal use?

Yes. With the 2 and 3-star formulas, you can block dates via the owner portal. With the 4-star formula, a synchronised calendar allows you to reserve dates for yourself or relatives at any time, taking existing bookings into account.

What happens if a guest cancels their stay?

For direct bookings: full refund (minus administration fees) up to 30 days before arrival, 50% refunded between 30 and 20 days, and 100% retained less than 20 days before arrival or in case of no-show. For bookings via Airbnb, Booking or Vrbo, the platform’s own terms apply. Retained amounts are partially or fully transferred to the owner depending on the case.

Do you provide a welcome pack for guests?

Yes. Each booking includes a welcome pack consisting of a 1.5 L bottle of water, a basic cleaning kit, and a hygiene kit for each bathroom. This service is completely free for the owner and highly appreciated by guests.

The owner decides: no pets, small dogs only (under 15 kg), or a single dog. One small dog stays free of charge if mentioned in the listing; any extra or large dog costs €6 per day per dog.

Can the owner block dates for their own use?

Yes. With both formulas, the owner has a synchronised calendar where they book their own dates freely.

Rental management and concierge services on the Costa Blanca: our formulas for owners

Fully legal tourist and seasonal rentals · In-person welcome · Cleaning and laundry · 2026 guides

🗓️ Updated: 10 October 2026 🌐 Cette page en français · Deze pagina in het Nederlands

Orihuela Costa · Punta Prima · Playa Flamenca · La Zenia · Cabo Roig · Campoamor · Villamartín · Los Dolses · Los Altos · Torrevieja

🔗 Quick access: Our formulas · Owner guides · Tourist or seasonal · Cleaning and laundry · FAQ

🔑 Your property in good hands

Casacare360 is a concierge and rental management company based in Orihuela Costa, specialising in fully legal tourist and seasonal rentals on the southern Costa Blanca.

Do you find your own tenants and need someone on the ground? Or would you rather hand over the whole rental to us? Two formulas, one team, and every guest welcomed in person.

⭐ Our two formulas

⭐⭐⭐ 3-star formula

€60 per month

You find your tenants, we look after the property and their stay.

Key holding
Call-outs and problem solving, 24 hours a day
Receipt of your parcels and online purchases
Monthly inspection visit, with an emailed report
Key handover and collection
Property inspection when your tenants arrive and leave
Cleaning and laundry after every stay
Synchronised calendar to enter your tenants' stays
Registration of your tenants' identity with the Spanish authorities
Automatic messages to your tenants at key moments
Looking after your tenants during their stay

🔍 Find out more 📅 Book an appointment

⭐⭐⭐⭐ 4-star formula

16% commission on rentals

We manage the whole rental of your property, from the listing to the guest's departure.

Photos of your property
Active promotion on social media
Creating and placing the listing on the major platforms
Listing on our website for direct bookings
Contact with guests before and during their stay
Booking calendar management
Guest registration with the authorities
Key handover and collection, check-in and check-out inspections
Cleaning and laundry after every departure
Free welcome pack with every booking
Full handling of damage, from the report to payment

🔍 Find out more 📅 Book an appointment

🌞 Your property doesn't quite match Casacare360's criteria, but you have looked after it with great care? We will showcase it under SunEscape360, our brand for sunny holidays, with the same full service and the same 16% commission. Same team, same standards. ☀️ Discover SunEscape360

📘 Our guides for owners

Up-to-date, dated and sourced guides, written from our day-to-day experience.

⚖️ Renting legally Tourist or seasonal, guest registration, Modelo 210, VAT, inspections. 🪪 Tourist licence Steps, real timescales, costs, community approval and mistakes to avoid. 🛡️ Insurance and damage Compulsory insurance, deposit, AirCover, who pays for what. 🛋️ Equipment and upkeep Compulsory equipment, good reviews, linen, upkeep, electricity. 📷 Cameras and alarms What is banned, what is still allowed, and our rule.

👉 Unsure whether to manage it yourself or hand it over? Read Rental management in Orihuela Costa and Rental management in Torrevieja.

🏡 Tourist or seasonal rental?

Tourist rental: stays of 10 nights or fewer. It requires a tourist licence, which often takes more than a year to obtain.
Seasonal rental: stays of 11 nights or more, with no tourist licence.

👉 No licence yet? Our administrative partner handles the application, and while it is being processed we offer your property as a seasonal rental. All the details are in our guide Tourist licence.

🧼 Cleaning and laundry

Our teams come in after you or your guests leave:

indoor and outdoor areas are both covered;
household linen is carefully washed and ironed;
windows are cleaned, with the option of regular window cleaners;
a deep spring clean can be arranged on request.

💡 Prices depend on the number of rooms and the indoor and outdoor areas to be cleaned.

⭐ Not convinced yet?

Casacare360 is rated 4.9/5, based on more than 80 verified reviews from owners and guests.

Read our Google reviews

❓ Owners' frequently asked questions

💰 Do guests pay a deposit?

Yes, on direct and Micazu bookings: €350 for an apartment and €500 for a villa, as a card pre-authorisation. It is released no later than 4 days after departure if everything is in order. There is no deposit on Airbnb: protection goes through the Resolution Centre and AirCover. See Insurance and damage.

⚡ How is electricity use managed?

The stay includes 20 kWh per day for an apartment and 30 kWh per day for a house. Above that, usage is charged at €0.30 per kWh and deducted from the deposit, on direct and Micazu bookings. On Airbnb, no extra charge can be requested.

🐾 Are pets allowed?

You decide: no pets, small dogs only (under 15 kg), or a single dog. If you accept them, one small dog stays free of charge if it is mentioned in the listing; any extra or large dog costs €6 per day per dog.

⏰ Are there surcharges for late arrivals or departures?

The times are the same for both formulas: arrival with no surcharge between 4pm and 11pm, departure with no surcharge between 7am and 10am. Outside these times, the guest pays a €35 surcharge, in cash on site. It does not affect your earnings.

With the 3-star formula, each key handover or collection with inspection is charged to the owner at €25. With the 4-star formula, it is included in the commission.

⚠️ What happens if there is damage?

With the 4-star formula, we handle everything from the report to payment: deduction from the deposit or a request to the guest and to Airbnb. With the 3-star formula, we document the damage (report and photos) and send you the file. See Insurance and damage.

📅 Can I block dates for my own use?

Yes. With both formulas, you have a synchronised calendar where you book your own dates freely, for yourself or your family and friends.

📉 What if the guest cancels?

For direct bookings, our general terms and conditions apply:

up to 30 days before arrival: full refund, minus management fees;
between 30 and 20 days before arrival: 50% refunded, minus management fees;
less than 20 days before arrival or no-show: 100% is retained.

For bookings via Airbnb or Micazu, the platform's conditions apply. Retained amounts are paid back to you in part or in full, depending on the case.

🎁 Do guests receive a welcome pack?

Yes, with the 4-star formula, for every booking: a 1.5 L bottle of water, a cleaning kit (dishcloth, sponge, washing-up liquid, bin bag, dishwasher tablet, laundry tablet) and, in each bathroom, a hygiene kit (2 toothbrushes, toothpaste, hand soap). This pack is offered by Casacare360, at no cost to you.

🤝 Let's talk about your property

Gauthier and Amy (licensed estate agent, API nº 01529) will answer you in English, French or Dutch. Casacare360 is listed in the Valencian Community's register of estate agents under number RAICV 4145.

📅 Book an appointment 💬 WhatsApp +34 604 470 876

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