For Property Owners

๐Ÿ”‘ Concierge Service

Enjoy peace of mind with our dedicated concierge service for second homes. Whether you visit occasionally or rent out your property, we offer 4 flexible and scalable packages to suit all your needs โ€” from simple key holding to full property management in your absence.


1-Star Package

Free package โ†’ โ‚ฌ0/month!

  • Key holding.
  • Key handover and collection from September to June.
  • Cleaning available from September to June (price upon request).
  • Call-out & problem solving 24/7.

๐Ÿ” Learn more



2-Star Package

โ‚ฌ22/month

  • Access to the owner portal
  • Key holding
  • Key handover and collection
  • Cleaning available (price upon request)
  • 24/7 call-out & problem solving
  • Receipt and delivery of your parcels / online purchases
  • Monthly inspection tour
  • Visit report sent by email

๐Ÿ” Learn more



3-Star Package

โ‚ฌ40/month

  • Access to the owner portal
  • Key holding
  • Key handover and collection
  • Cleaning available (price upon request)
  • 24/7 call-out & problem solving
  • Receipt of your parcels / online purchases
  • Monthly inspection tour
  • Visit report sent by email

+

  • Check-in/check-out inspection of your guests
  • Guest support during their stay

๐Ÿ” Learn more



4-Star Package

15% on rentals to third parties

Full rental management of your property:

  • Photos of your property
  • Active promotion of your property on social media (NRA number required)
  • Creation and publication of listings on major rental platforms (NRA number required)
  • Listing on our own website for direct bookings (NRA number required)
  • Communication with guests before and during their stay
  • Management of rental calendar
  • Registration of guestsโ€™ identities with the authorities
  • Key handover and check-in/check-out inspection
  • Cleaning after guest departure
  • Free welcome pack for each rental: cleaning kit + one hygiene kit per bathroom

๐Ÿ” Learn more


๐Ÿงผ Cleaning & Laundry

Our teams step in after your departure โ€” or your tenantsโ€™ โ€” to carry out a full cleaning of the property.

  • Both indoor and outdoor areas are taken care of.
  • Bed linen and towels are carefully washed and ironed.
  • Windows are cleaned, with the option of regular professional window cleaning.
  • A full spring cleaning can be arranged upon request.

๐Ÿ’ก Prices vary depending on the number of rooms and the size of indoor and outdoor areas to be cleaned.

๐Ÿก Holiday or Seasonal Rental?

In the Valencian Community, the difference between a holiday rental and a seasonal rental mainly depends on the length and purpose of the stay:

  • โœ… Holiday rental: applies to stays of 10 nights or less.
    Requires a tourist licence issued by the Valencian Community (processing time: over 1 year).
    A National Registration Number (NRA) is also mandatory.
  • โœ… Seasonal rental: applies to stays of more than 10 consecutive nights.
    Does not require a tourist licence, but still requires an NRA number.

โš ๏ธ You can pause your tourist licence for one or more periods of the year to offer seasonal rentals instead.
We handle this process for you as part of our 4-star package.

๐Ÿ“ Tourist Licence

In the Valencian Community, renting out a property for short-term stays (10 nights or less) requires a tourist licence issued by the Generalitat.

  • The licence must be obtained before any rental activity begins.
  • Current processing times can exceed one year.
  • It is linked to your cadastral reference and remains valid until you request its cancellation.
  • Once approved, your property can be legally listed on Airbnb, Booking, and other platforms.

๐Ÿ”’ NRA Registration Number

Since 01/07/2025, all properties rented on a short-term basis (holiday or seasonal) must be registered in the national database.

  • This requirement is in addition to the tourist licence, and does not replace it.
  • This number must appear on all digital advertising โ€” even a simple Facebook post!
  • A temporary number is issued immediately after submitting the online application, allowing you to start renting your property right away.

Casacare360 can submit this registration request on your behalf.

๐Ÿ‘ค Guest Registration

The identities of all your guests must be collected and reported to the Ministry of the Interior via the official platform.

  • Registration must be completed within 24 hours after the guestsโ€™ arrival.
  • This obligation applies to all short-term rentals, just like in hotels.
  • Submissions are made via the Guardia Civilโ€™s Hospederรญas platform.

We handle this process for you as part of our 4-star package.

๐Ÿ–ฅ๏ธ Owner Portal

The owner portal is available to clients subscribed to the 2-star or 3-star package.

  • They can enter the dates of their own stays or those of their guests.
  • They can select the desired services: check-in, check-out, cleaning before or after the stay.

This tool simplifies communication and ensures that every service is scheduled according to your needs.

๐Ÿงพ FAQ โ€“ For Owners

๐Ÿ’ฐ Is a security deposit required from tenants?
Yes. A โ‚ฌ350 deposit is always pre-authorized by credit card. It is automatically released after the property inspection, unless damage is found.


โšก How is electricity consumption handled?
โ€ข For stays of less than 30 nights, 15โ€ฏkWh per day are included. Any excess is deducted from the deposit at a rate of โ‚ฌ0.30/kWh. It is the owner's responsibility to check usage and notify us of any overages.
โ€ข For stays of more than 30 nights booked via our site, electricity is billed based on actual consumption.
โ€ข โš ๏ธ It is forbidden to charge extra for bookings made through Airbnb.


๐Ÿพ Are pets allowed?
The owner can choose to prohibit pets, allow only small dogs (under 15โ€ฏkg), or allow one dog. In that case, the following rules apply:
โ€ข One small dog (under 15โ€ฏkg) is allowed free of charge if mentioned in the listing.
โ€ข For each additional or large dog: โ‚ฌ6/day per dog.


โฐ Are there extra charges for night check-ins or check-outs?
Yes, depending on the formula chosen by the owner. These fees are paid by the guest upon arrival or departure, and do not affect the ownerโ€™s income.

โ€ข 1-star formula: โ‚ฌ25 between 08:00 and 22:00 / +โ‚ฌ35 between 22:00 and 08:00
โ€ข 2 & 3-star formulas: โ‚ฌ25 between 07:00 and 23:00 / +โ‚ฌ35 between 23:00 and 07:00
โ€ข 4-star formula: free between 07:00 and 23:00 / โ‚ฌ35 between 23:00 and 07:00


โš ๏ธ What happens in case of damage?
Casacare360 conducts a check-out inspection and manages any deposit deductions. In case of significant damage, we assist the owner with the insurance claim.


๐Ÿ“… Can I block dates for personal use?
Yes.
โ€ข With the 2 and 3-star formulas, you get access to the owner portal to enter your occupancy dates and request services.
โ€ข With the 4-star formula, you have a synchronized calendar with all bookings. You can freely reserve for yourself or your family.


๐Ÿ“‰ What if the guest cancels?
Cancellation terms are specified at booking.
โ€ข Up to 30 days before arrival: free cancellation.
โ€ข Between 30 and 14 days before: 50% is charged.
โ€ข Less than 14 days or no-show: 100% is charged.
๐Ÿ‘‰ The retained amount is partially or fully transferred to the owner depending on the case.


๐ŸŽ Do you provide a welcome pack for guests?
Yes, for every rental we offer a welcome pack including: A 1.5L bottle of water, a cleaning kit (dishcloth, sponge, dish soap, garbage bag, dishwasher tablet, laundry tablet), and a hygiene kit per bathroom (2 toothbrushes, toothpaste, cotton swabs, makeup remover wipe, nail file). This service is completely free.


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