For Property Owners

🔗 Quick access:

• 🔑 Concierge service
• 🧼 Cleaning & Laundry
• 🏡 Holiday or Seasonal Rental
• 📝 Tourist Licence
• 🔒 NRA Registration Number
• 👤 Guest Registration
• 🖥️ Owner Portal
• 🧾 FAQ – For Owners

🔑 Concierge Service

Enjoy peace of mind with our dedicated concierge service for second homes. Whether you visit occasionally or rent out your property, we offer 4 flexible and scalable packages to suit all your needs — from simple key holding to full property management in your absence.

🧼 Cleaning & Laundry

Our teams step in after your departure — or your tenants’ — to carry out a full cleaning of the property.

• Both indoor and outdoor areas are taken care of.
• Bed linen and towels are carefully washed and ironed.
• Windows are cleaned, with the option of regular professional window cleaning.
• A full spring cleaning can be arranged upon request.

💡 Prices vary depending on the number of rooms and the size of indoor and outdoor areas to be cleaned.

🏡 Holiday or Seasonal Rental?

In the Valencian Community, the difference between a holiday rental and a seasonal rental mainly depends on the length and purpose of the stay:

• ✅ Holiday rental: applies to stays of 10 nights or less.
  Requires a tourist licence issued by the Valencian Community (processing time: over 1 year).
  A National Registration Number (NRA) is also mandatory.
• ✅ Seasonal rental: applies to stays of more than 10 consecutive nights.
  Does not require a tourist licence, but still requires an NRA number.

⚠️ You can pause your tourist licence for one or more periods of the year to offer seasonal rentals instead.
We handle this process for you as part of our 4-star package.

📝 Tourist Licence

In the Valencian Community, renting out a property for short-term stays (10 nights or less) requires a tourist licence issued by the Generalitat.

• The licence must be obtained before any rental activity begins.
• Current processing times can exceed one year.
• It is linked to your cadastral reference and remains valid until you request its cancellation.
• Once approved, your property can be legally listed on Airbnb, Booking, and other platforms.

🔒 NRA Registration Number

Since 01/07/2025, all properties rented on a short-term basis (holiday or seasonal) must be registered in the national database.

• This requirement is in addition to the tourist licence, and does not replace it.
• This number must appear on all digital advertising — even a simple Facebook post!
• A temporary number is issued immediately after submitting the online application, allowing you to start renting your property right away.

Casacare360 can submit this registration request on your behalf.

👤 Guest Registration

The identities of all your guests must be collected and reported to the Ministry of the Interior via the official platform.

• Registration must be completed within 24 hours after the guests’ arrival.
• This obligation applies to all short-term rentals, just like in hotels.
• Submissions are made via the Guardia Civil’s Hospederías platform.

We handle this process for you as part of our 4-star package.

🖥️ Owner Portal

The owner portal is available to clients subscribed to the 2-star or 3-star package.

• They can enter the dates of their own stays or those of their guests.
• They can select the desired services: check-in, check-out, cleaning before or after the stay.

This tool simplifies communication and ensures that every service is scheduled according to your needs.

🧾 FAQ – For Property Owners

💰 Is a security deposit required from tenants?
Yes. A deposit of €350 is always pre-authorized by credit card. It is automatically released after the property inspection, unless damage is found.

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⚡ How is electricity consumption managed?
• For stays of less than 30 nights, 15 kWh per day are included. Any extra consumption is deducted from the deposit at a rate of €0.30/kWh. It is the owner’s responsibility to check usage and inform us in case of overage.
• For stays of more than 30 nights booked through our website, electricity is billed based on actual usage.
• ⚠️ You are not allowed to charge extra for electricity on bookings made through Airbnb.

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🐾 Are pets allowed?
The owner can choose to prohibit pets, allow only small dogs (-15 kg), or accept one dog. In that case, we apply the following conditions:
• One small dog (-15 kg) is accepted free of charge if mentioned in the listing.
• For any additional or large dog: €6/day per dog.

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⏰ Are there extra fees for late check-ins or check-outs?
Yes, depending on the package chosen by the owner. These fees are paid by the tenant at check-in or check-out and do not affect the owner's earnings.

• 1-star package: €25 between 08:00 and 22:00 / +€35 between 22:00 and 08:00
• 2 & 3-star packages: €25 between 07:00 and 23:00 / +€35 between 23:00 and 07:00
• 4-star package: free between 07:00 and 23:00 / €35 between 23:00 and 07:00

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⚠️ What happens in case of damage?
Casacare360 performs a check-out inspection and handles any deductions from the deposit. In the case of serious damage, we assist the owner with the insurance claim.

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📅 Can I block dates for personal use?
Yes.
• With the 2 and 3-star packages, you have access to the owner portal to enter your stay dates and request services.
• With the 4-star package, you benefit from a synchronized calendar with all bookings. You can freely reserve for yourself or family members.

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📉 What if the tenant cancels?
Cancellation terms are stated at the time of booking.
• Up to 30 days before arrival: free cancellation.
• Between 30 and 14 days before: 50% of the total amount is charged.
• Less than 14 days or no-show: 100% of the amount is retained.
👉 The withheld amounts are refunded to the owner partially or in full, depending on the case.

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🎁 Do you provide a welcome pack for guests?
Yes, for each rental, we offer a free welcome pack including a cleaning kit (cloth, sponge, dish soap, trash bag, dishwasher tablet, laundry tablet) and one hygiene kit per bathroom (organic shower gel, shampoo, conditioner, toothbrush, toothpaste, cotton buds, makeup remover wipe, nail file).

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