For Property Owners

🔗 Quick access:

• 🔑 Concierge service
• 🧼 Cleaning & Laundry
• 🏡 Holiday or Seasonal Rental
• 📝 Tourist Licence
• 🔒 NRA Registration Number
• 👤 Guest Registration
• 🖥️ Owner Portal
• 🧾 FAQ – For Owners

🔑 Concierge Service

Enjoy peace of mind with our dedicated concierge service for second homes. Whether you visit occasionally or rent out your property, we offer 4 flexible and scalable packages to suit all your needs — from simple key holding to full property management in your absence.

🧼 Cleaning & Laundry

Our teams step in after your departure — or your tenants’ — to carry out a full cleaning of the property.

• Both indoor and outdoor areas are taken care of.
• Bed linen and towels are carefully washed and ironed.
• Windows are cleaned, with the option of regular professional window cleaning.
• A full spring cleaning can be arranged upon request.

💡 Prices vary depending on the number of rooms and the size of indoor and outdoor areas to be cleaned.

🏡 Holiday or Seasonal Rental?

In the Valencian Community, the difference between a holiday rental and a seasonal rental mainly depends on the length and purpose of the stay:

• ✅ Holiday rental: applies to stays of 10 nights or less.
  Requires a tourist licence issued by the Valencian Community (processing time: over 1 year).
  A National Registration Number (NRA) is also mandatory.
• ✅ Seasonal rental: applies to stays of more than 10 consecutive nights.
  Does not require a tourist licence, but still requires an NRA number.

⚠️ You can pause your tourist licence for one or more periods of the year to offer seasonal rentals instead.
We handle this process for you as part of our 4-star package.

📝 Tourist Licence

In the Valencian Community, renting out a property for short-term stays (10 nights or less) requires a tourist licence issued by the Generalitat.

• The licence must be obtained before any rental activity begins.
• Current processing times can exceed one year.
• It is linked to your cadastral reference and remains valid until you request its cancellation.
• Once approved, your property can be legally listed on Airbnb, Booking, and other platforms.

🔒 NRA Registration Number

Since 01/07/2025, all properties rented on a short-term basis (holiday or seasonal) must be registered in the national database.

• This requirement is in addition to the tourist licence, and does not replace it.
• This number must appear on all digital advertising — even a simple Facebook post!
• A temporary number is issued immediately after submitting the online application, allowing you to start renting your property right away.

Casacare360 can submit this registration request on your behalf.

👤 Guest Registration

The identities of all your guests must be collected and reported to the Ministry of the Interior via the official platform.

• Registration must be completed within 24 hours after the guests’ arrival.
• This obligation applies to all short-term rentals, just like in hotels.
• Submissions are made via the Guardia Civil’s Hospederías platform.

We handle this process for you as part of our 4-star package.

🖥️ Owner Portal

The owner portal is available to clients subscribed to the 2-star or 3-star package.

• They can enter the dates of their own stays or those of their guests.
• They can select the desired services: check-in, check-out, cleaning before or after the stay.

This tool simplifies communication and ensures that every service is scheduled according to your needs.

🧾 FAQ – For Owners

💰 Is a security deposit required from tenants?
Yes. A €350 deposit is always pre-authorized by credit card. It is automatically released after the property inspection, unless damage is found.

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⚡ How is electricity consumption handled?
• For stays of less than 30 nights, 15 kWh per day are included. Any excess is deducted from the deposit at a rate of €0.30/kWh. It is the owner's responsibility to check usage and notify us of any overages.
• For stays of more than 30 nights booked via our site, electricity is billed based on actual consumption.
• ⚠️ It is forbidden to charge extra for bookings made through Airbnb.

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🐾 Are pets allowed?
The owner can choose to prohibit pets, allow only small dogs (under 15 kg), or allow one dog. In that case, the following rules apply:
• One small dog (under 15 kg) is allowed free of charge if mentioned in the listing.
• For each additional or large dog: €6/day per dog.

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⏰ Are there extra charges for night check-ins or check-outs?
Yes, depending on the formula chosen by the owner. These fees are paid by the guest upon arrival or departure, and do not affect the owner’s income.

• 1-star formula: €25 between 08:00 and 22:00 / +€35 between 22:00 and 08:00
• 2 & 3-star formulas: €25 between 07:00 and 23:00 / +€35 between 23:00 and 07:00
• 4-star formula: free between 07:00 and 23:00 / €35 between 23:00 and 07:00

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⚠️ What happens in case of damage?
Casacare360 conducts a check-out inspection and manages any deposit deductions. In case of significant damage, we assist the owner with the insurance claim.

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📅 Can I block dates for personal use?
Yes.
• With the 2 and 3-star formulas, you get access to the owner portal to enter your occupancy dates and request services.
• With the 4-star formula, you have a synchronized calendar with all bookings. You can freely reserve for yourself or your family.

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📉 What if the guest cancels?
Cancellation terms are specified at booking.
• Up to 30 days before arrival: free cancellation.
• Between 30 and 14 days before: 50% is charged.
• Less than 14 days or no-show: 100% is charged.
👉 The retained amount is partially or fully transferred to the owner depending on the case.

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🎁 Do you provide a welcome pack for guests?
Yes, for every rental we offer a welcome pack including: A 1.5L bottle of water, a cleaning kit (dishcloth, sponge, dish soap, garbage bag, dishwasher tablet, laundry tablet), and a hygiene kit per bathroom (2 toothbrushes, toothpaste, cotton swabs, makeup remover wipe, nail file). This service is completely free.

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