Enjoy peace of mind with our dedicated concierge service for second homes. Whether you visit occasionally or rent out your property, we offer 4 flexible and scalable packages to suit all your needs โ from simple key holding to full property management in your absence.
Free package โ โฌ0/month!
โฌ22/month
โฌ40/month
+
15% on rentals to third parties
Full rental management of your property:
Our teams step in after your departure โ or your tenantsโ โ to carry out a full cleaning of the property.
๐ก Prices vary depending on the number of rooms and the size of indoor and outdoor areas to be cleaned.
In the Valencian Community, the difference between a holiday rental and a seasonal rental mainly depends on the length and purpose of the stay:
โ ๏ธ You can pause your tourist licence for one or more periods of the year to offer seasonal rentals instead.
We handle this process for you as part of our 4-star package.
In the Valencian Community, renting out a property for short-term stays (10 nights or less) requires a tourist licence issued by the Generalitat.
Since 01/07/2025, all properties rented on a short-term basis (holiday or seasonal) must be registered in the national database.
Casacare360 can submit this registration request on your behalf.
The identities of all your guests must be collected and reported to the Ministry of the Interior via the official platform.
We handle this process for you as part of our 4-star package.
The owner portal is available to clients subscribed to the 2-star or 3-star package.
This tool simplifies communication and ensures that every service is scheduled according to your needs.
๐ฐ Is a security deposit required from tenants?
Yes. A โฌ350 deposit is always pre-authorized by credit card. It is automatically released after the property inspection, unless damage is found.
โก How is electricity consumption handled?
โข For stays of less than 30 nights, 15โฏkWh per day are included. Any excess is deducted from the deposit at a rate of โฌ0.30/kWh. It is the owner's responsibility to check usage and notify us of any overages.
โข For stays of more than 30 nights booked via our site, electricity is billed based on actual consumption.
โข โ ๏ธ It is forbidden to charge extra for bookings made through Airbnb.
๐พ Are pets allowed?
The owner can choose to prohibit pets, allow only small dogs (under 15โฏkg), or allow one dog. In that case, the following rules apply:
โข One small dog (under 15โฏkg) is allowed free of charge if mentioned in the listing.
โข For each additional or large dog: โฌ6/day per dog.
โฐ Are there extra charges for night check-ins or check-outs?
Yes, depending on the formula chosen by the owner. These fees are paid by the guest upon arrival or departure, and do not affect the ownerโs income.
โข 1-star formula: โฌ25 between 08:00 and 22:00 / +โฌ35 between 22:00 and 08:00
โข 2 & 3-star formulas: โฌ25 between 07:00 and 23:00 / +โฌ35 between 23:00 and 07:00
โข 4-star formula: free between 07:00 and 23:00 / โฌ35 between 23:00 and 07:00
โ ๏ธ What happens in case of damage?
Casacare360 conducts a check-out inspection and manages any deposit deductions. In case of significant damage, we assist the owner with the insurance claim.
๐
Can I block dates for personal use?
Yes.
โข With the 2 and 3-star formulas, you get access to the owner portal to enter your occupancy dates and request services.
โข With the 4-star formula, you have a synchronized calendar with all bookings. You can freely reserve for yourself or your family.
๐ What if the guest cancels?
Cancellation terms are specified at booking.
โข Up to 30 days before arrival: free cancellation.
โข Between 30 and 14 days before: 50% is charged.
โข Less than 14 days or no-show: 100% is charged.
๐ The retained amount is partially or fully transferred to the owner depending on the case.
๐ Do you provide a welcome pack for guests?
Yes, for every rental we offer a welcome pack including: A 1.5L bottle of water, a cleaning kit (dishcloth, sponge, dish soap, garbage bag, dishwasher tablet, laundry tablet), and a hygiene kit per bathroom (2 toothbrushes, toothpaste, cotton swabs, makeup remover wipe, nail file). This service is completely free.